Refund & Returns

Returns, Replacements & Refund Policy

Due to the flammable nature and strict hygiene standards of luxury fragrances, perfume returns are subject to specific safety regulations:

1. Opened Products (Non-Returnable)

Once a perfume bottle has been unsealed, cellophane wrapping removed, or atomized (sprayed), it is permanently ineligible for return, refund, or exchange. We cannot accept returns based on personal scent preferences or olfactive expectations.

2. Transit Breakage & Leakage Policy

Glass bottles and pressurized atomizers are fragile. If your fragrance arrives broken, shattered, or severely leaking:

• Notify our customer service team within 24 hours of delivery.
• Provide clear photographs and video of the outer shipping box, inner retail box, and the broken bottle showing the batch code.
• Upon verification, we will immediately dispatch a brand-new replacement bottle or issue a full refund.

3. Return of Unopened Bottles

Unopened bottles with intact factory cellophane, security labels, and unblemished packaging may be returned within 5 days of delivery. Return shipping costs for unopened returns are the responsibility of the customer.